Wednesday, 19 November 2008

Introduction

For this Field Trip individual Assignment, I have chosen one of the largest Cultural Event in Singapore, Korea Festival 2008 (also referred as “Celebrate Korea 2008: Dynamic & Sparkling”). The Korea Festival is held annually at different countries in the world. Previously, it was held in London, United Kingdom. This year the Korean Wave came into Singapore, Vivo City Amphitheatre (L3) where the opening ceremony was held.

The Korea Festival’s events spread from 1st November 2008 to 18th November 2008, allowing Korean Fanatics indulge in Traditional Korean Food, Korean-Pop Concert, Classical Music, firm, and other diverse aspects of Korean Culture. Having the Korean-Pop Night Concert as the main HIGHTLIGHT of the whole Festival is the most happening of all because it has been a long wait for fans for this ONCE-IN-A-BLUE MOON opportunity to meet their favourite Korean-Pop Stars.

Korea Festival is part of both Singapore and Korea Governments’ effort to help the people getting to know and understand one another better; along with the Festival theme of “Communication & Sharing”.
I arrived at the Korea Festival with one of my HTM mates. Looking at the surroundings, I realised that this Korea Festival has given some of the Korean Residents in Singapore an opportunity to wear their Traditional Korean Dress, Han-Bok.



During the Opening Ceremony’s performances, there was a long table placed on the front, seated with VIPs. (It was Grand!) There were many audiences on the seats of the Amphitheatre too, enjoying the performances – Drum Performances. Along the way, I also saw many LRM mates who went for the Korea Festival 2008 too. (We are definitely enjoying ourselves!)



For this Individual Blog Reflection, I will bring you through my experience from the Korea Festival 2008. Some of the report have parts of my thoughts and suggestions. I hope at the end of the day, you will be able to feel my excitement throughout and how i managed to apply some of my knowledge of Festival and Events Management to the Festival. (:

For the research part, I have utilized the Official Websites, News & Media, Brochures and pre-event instructions given event-in-charge (Senior Instructor of Singapore Indoor Stadium- K-Pop Night Concert).

P.S. I was at the Korean-Pop Night as a Staff

(click to enlarge)

Evaluation of the Effective Use of Marketing Mix (8 P)

For this section, I joined the 8 P(s) into groups of 2 under Experiential and Facilitating Components.

Experiential Components:

PRODUCT & PEOPLE

There are many events who may suffer from a “product orientation”. However, Korea Festival 2008 has successfully captures the heart of many Singapore’s Korean Fanatics with almost-all its free-admission activities and opportunity to interact with the Korean. Taking the Korean Flavour Fiesta for the Start, the crowd who went are prepared to indulge in the KOREA JOURNEY – food, music & dance.




To fill the stomach of the attendees, the organiser had specially arranged some Korean Chefs to prepare a giant bowl of the traditional Korean dish – Bibimbap. It was definitely a tasteful experience for the VIPS, and the crowd, it did not take a long time before the giant bowl of Bibimbap become emptied.
(crowd queueing to collect their bowl of Bibimbap)





The staff and volunteers are also the essential ingredients in making the event a success. I can see that most of the staffs at the Flavour Fiesta are from Korea because they are all in their Traditional Korean Dress – Han Bok and they do not speak very well English. There are close interaction between the attendees and the staffs especially during demonstration.



I managed to take a shot with Free Kim-Chi Class Teacher. She was always with a sweet smile, encouraging us to sign up for the class and allowing us to taste her hand-made Kim-Chi even before the class started. During the Class, she tried very hard to answer guest’s question patiently and politely. Looking at the class, many of them left with a smile on their faces too. (:

I realised that they have deployed the Korean Volunteers/Staffs to most of the booths, rather than most Singaporean. In this way, the guests who went for the Korean Flavour Fiesta will find themselves at a Korea-orientated event. They can immersed themselved into the surrounding atmosphere.

Conti. of 8 P(s)

PLACE & PROGRAMMING

The ambience and atmosphere of the Korea Festival’s event settings at Vivo City and other venues will strongly affect the attendee’s experience and enjoyment at the end of the day. For example, Opening Ceremony (KOREAN FLAVOUR FIESTA) held at Sky Park Amphitheatre (L3) has provided the organiser a huge space to hold a performance stage and booths for different Korea Products, Culture Experiences and Travel Promotions. As an attendee, I must say that they have fully maximised the space (the potential to turn the whole level 3 into a CARNIVAL) given to hold their booth’s activities - everything was nicely spread out; no conjestion of crowd. (:




However, there are still enough spaces for more activities to be hold. If the organiser has arranged for new venue booths on the 2nd day - 2nd November 2008, I believe that there will be more crowd coming in to join the fun. Two days of Flavour Fiesta may not be long enough to sustain the crowd, although it was held over the weekend. There are people who might not want to squeeze with the weekend crowd. (Like me!) They should consider catering to weekdays' crowd too since it is during the holiday period.

In addition, It was an outdoor venue, and the weather for those 2 days was perfect which add on as an advantage to the experience for the attendees. Brochures and Postcards of the Korean Flavour Fiesta can be found at the front of the performance stage where it was the most visible to everyone. The staffs have also prepared some distributing event products like a handy fan and a pen. The handy fans are popular due to the warm weather and attendees are asking around where to get them (one of them was me).



This Flavour Fiesta is free entry for the public and attendees are encouraged to participate in the programmes planned for them, “Free Kim-Chi Class” and the “Try on the Traditional Korean Dress” being the two most popular. (There was timing for the classes and teachers’ guidelines.)


(We are able to try on the Han-Bok and are each given a free digital photo to bring home as memories)

(Even if you do not wish to wear on the Han-Bok, you can also take a shot of yourself with the status beside the booth)
(There are also choices of other types of Traditional Korean Dress for us to choose from.)

There were a range of programmes of the whole Korea Festival 2008 which stretched over the 18 days. I strongly believe that these events are effectively in promoting Korean Culture in Singapore’s Community.

Five of these events are designed to appeal to a wide audience. These are: (1) the Korean Pop Concert, (2) Korean Flavour Fiesta (Korean Food Festival and Korean Pop Contest), (3) Taekwondo Performance Show, (4) Korean Film Festival, and (5) Charity Golf.

The other three events designed to attract audiences with a passion for high culture are (1) Korean Traditional Dance, (2) Korean Contemporary Art Exhibition, and (3) Classical Music Recital.

Conti. of 8 P(s)

PACKAGING (DISTRIBUTION) & PROMOTION (COMMUNICATIONS)

There are programmes which are invite-only or for both invite-only and tickets-holders. One of them was Korean-Pop Concert on the 4th November 2008, which was the most exciting event in the Korea Festival 2008.


(photo credit to NICOLE [iluvshinhyesung@shinhwachangjo.net])


This is where some of the famous and hottest Korean Singers and Bands like Jun Jin and Andy (from Shinhwa), 2PM, U-Kiss, Kim Jong Wook and Wonder Girls gather and sing for the whole 2hours concert!! Most of them are debuting in Singapore for the first time at this concert and fans were aware of the different channels of how the tickets are distributed and packaged.

Some of the methods are through intermediaries like Korean Air in a form of complimentary tickets with online air ticket purchases; through radio stations like Radio Contests on Cool K Time MediaCorp 96.3FM and Y.E.S. FM93.3.

The Premium seats of the concert are given away to sponsors and VIPs from Government of the Republic of Korea & Embassy of the Republic of Korea. As a Guest Co-ordinator Officer (GCO) at Singapore Indoor Stadium that night, I realised that this situation has left huge disappointment in most of the audiences at the Terrace and Balcony areas because most of the cheering came from them (fans) when the main audience at the Premium are not hyped-up at all. (I believe this will affect the impression of the Singapore’s Korean Fans in those Korean bands and singers since it was their first time if they are not aware of how the tickets are scattered.)

I think the distribution of Concert tickets can be better because the Fans should get a fair bit of the front view to cheer for their favourite Korean Idols. That was the main and only objective which the fans go for the concert for. They want their idols to feel their enthruasim and it will give a more postive impression to the Korean when it is broadcasted in Korea.


Other than having an official website for the Korea Festival 2008 with a short message from the Ambassador, H.E Kim Joong Keun. The Embassy of the Republic of Korea has also sent a representative to Channel News Asia to talk about some of the highlights of this Festival. They have also brought in some Singapore’s Media Korean-Speaking Ladies (Channel NewsAsia’s presenter, Suzanne Jung and Y.E.S FM93.3 DJ Tan Li Yi) to host some of the spectacle events like Korean Flavour Fiesta and K-Pop Night Concert. I realised their roles are important and very impactful because they not only act as a translator between the Korean and Singaporean but also as a representative from Singapore. – (ABOVE THE LINE PUBLICITY)

For the promotional efforts for the Korea Festival 2008, it started from the K-Pop Talent Contest Audition on the 25th October 2008 which was in relation to the K-Pop Night Concert. There are fabulous prizes await the contestants. At the 2 days Korea Flavour Fiesta, they had also prepared Lucky Draws for the loyal crowd – prizes are Korea-related (e.g. Restaurant Vouchers to some of the Top Korean Restaurant in Singapore and Two Business Class Tickets to Korea on Asiana Airlines) - (ABOVE THE LINE PUBLICITY)


(Taken from the back of Korea Festival 2008's Official Brochure)

Media releases of Korea Festival 2008 spread even before 1st November 2008. They are found on both English and Mandarin Newspaper; Channel News Asia, the Strait Times, the New Paper, Lian He Zao Bao (聯合早報) and Lian He Wan Bao (聯合晚報). The biggest news was released when the Famous and Hottest Korean Stars arrived in Singapore’s Changi International Airport where almost 600 Fans gathered to welcome them. – (BELOW THE LINE PUBLICITY)


Korea Festival 2008 gained from advertising efforts from online Public / Idols Forums, Media Sites like Omy.com and Games Websites like AuditionSEA. These online tools are important because it is not only read by Singaporean but everyone from all around the world can get access to it. Especially the Idols Forums where a huge number of fans gathers. Games Websites like AuditionSEA helps to enhance the excitement mood by organising their own contest related to Korea Festival 2008 with prizes which will attract the gamers. - (BELOW THE LINE PUBLICITY)


P.S. I have found Articles of Korea Festival 2008 & the contest example on AuditionSEA website.

Conti. of 8 P(s)

PRICING & PARTNERSHIP (SPONSORS)

As mentioned, many of the events are free admission for public. However, considering the Korean Flavour Fiesta, there are merchandises, food products and travel packages which the public can purchase. These are considered revenue opportunities because normally they are sold at discounted rate which will appeal to the public during these kinds of events. (:


Korean Film and Dramas has always been very popular among Singaporean; Thus, Korea Festival 2008 would definitely not leave this revenue opportunity out. There is the Korean Film Festival from 1st November 2008 to 8th November 2008 to cater to Korean Film Addicts at a price of SGD10 each, EXCLUSIVELY only at LIDO CINEPLEX, SHAW HOUSE at OCHARD. It featured some of the Korea's highest-grossing blockbuster for 2008.

Although I do not consider myself a Korean Film Addict, SGD10 is still an affordable price because looking through the list of Film offered, some of them will never have the chance to be screen in Singapore if not for this Korea Festival 2008.

There are many partnership found for this Korea Festival 2008. Some of the sponsors are LG, SAMSUNG, KOREAN AIR, ASIANA AIRLINES, KOREA TOURISM ORGANISATION, etc.

From my point of view, each sponsor is a piece of puzzle, they have to come together to be able to form out the big picture. These sponsors have not only successfully helped to create more excitement and funding for the whole festival, but they have also gain higher recognition at the end of everything.

For example, at the Korean-Pop Night Concert, both KOREAN AIR & LG have prepared and give out a huge number of long blown-up bangs (clappers) to the audiences at the Terraces and Arenas Seats. The long bangs are very popular during concerts because they serve as attention seeker and cheering tools. Moreover, this Korean-Pop Night Concert will be recorded LIVE and on a later date, it will be broadcast in Korea on SBS Korea on 13th November 2008. [A 2hours & 20mins Broadcast]
[Information from the Singapore K-Pop Concert's Sub-Board of Soompi Forum]

When broadcasted, the Korean Audience will definitely recognise the KOREAN AIR and LG logos on those clappers. - To the Sponsors, this is the value which are investing in.



(photo credit to NICOLE [iluvshinhyesung@shinhwachangjo.net] & CRYSTAL)

In addition, during the Korea Festival 2008, I believe there are Koreans who came all the way from Korea to help set up, perform and hold the events. The Hotel Accomoodation, Transportation Fee, Food and Beverages and most crucial, the Air Tickets are mostly sponsored by the various Government Agencies, Banks like Standard Chartered & #UOB and Airlines. This has a part in contributing to the economic values in Singapore too.

Tourism Value of The Korea Festival 2008

PLACE MARKETING

When the Korean Volunteers/Staffs, Performers and Stars are in Singapore, they are getting to know our country's enviornment and places at the same time. Moreover, to the Korean Stars especially, they learnt that there's a huge Korean-Pop Fan Base in Singapore who awaits them to come in the future dates. The Korean Residents in Singapore might also get this opportunity to invite their friends and relatives to visit Singapore and participate in these 3 weeks of Korea Festival. In view of the broadcasting of the K-Pop Night concert in SBS Korea, it gives an opportunity for the Korean to see the enthusiasm of Singaporean have for their country's Idols. (They will be proud of it!)

I strongly believe this year; Korea Festival 2008 has left a great impact in a big population of Korean Fanatics in Singapore. In the future, if there are subsequent similar festivals being held, more investors will be more willing to invest in the events.



TOURIST ATTRACTION

As an attendee of the Korean Flavour Fiesta and a staff at the K-Pop Night Concert, I realised that there are an equal mixture of both Singaporean and Korean Audiences. The Koreans who went for the events may or may not be residents of Singapore. Even if they are Korean Residents in Singapore, after this Festival, they would not feel lonely or isolated from their own culture. They know that even if they are living in Singapore, there are events catering to their interests and they can also see their idols away from here.

The Stage of the Korean-Pop Night did help in pulling closer ties between the both countries because of its design.


You can see from the Stage Picture above that it is divided into 2 sides - one side is Singapore with Merlion as Representative; another side is Korea with Drum as Representative. It is Unique, a specially designed stage for K-Pop Night Concert.

With its initial objectives of establishing closer ties between both Korea and Singapore, and with the two countries' Government coming together to make this Festival a successful one, I can conclude that the Tourism impact is huge. As an attendee, I would want to know Korea even deeper after the Flavour Fiesta and would definitely want to travel there personally with my family members or friends to try their original dishes. I believe it will be a totally different atmosphere and taste to try the Korean Dishes in Singapore compared to having them in Korea. I know the Korean would want to come to Singapore for our Famous Food and New Attractions in the future too.


IMAGE MAKER

Establishing closer ties definitely cannot be done just by one Korea Festival 2008, thus future opportunities must continue to be planned to pro-longed the establishment. After this Korea Festival, both countries will have a better picture and understanding between each other. There will be also a postive image formed of Singapore's capability to host a Korean-Pop Night Concert. Even though it lasted for only a night of 2 Hours; a long planning time was spent. It also help contribute to overcome the traditional image of Singapore Government not having interest in boosting the Entertainment Industry.

It also helps to prove that Singapore is able to hold large scale community events and the effort the Government placed in building better relationship with other countries.


CATALYSTS

The Korea Festival 2008 will definitely help to stimulate similar events in the future due to its huge success and media coverage. I believe this is the first time for Singapore-held festival concert being broadcast in Korea's Television Channel. Actually there is a similar concert-like event of Korean celebrities being broadcast in Singapore too; it is called the Music Star. It showcased a larger scale of Korean Celebrities like SHINee and DBSK; I believe Singapore's Korean Fanatics will not want to miss it.

This Festival helps to create job opportunities for both Korean and Singaporean like me, at the Singapore Indoor Stadium, helping to handle the event crowd. Both countries has also gained recognition after this Festival.


Now it may be the Korean Wave coming in into Singapore, I personally hope in the future, the J-Pop Wave will hit Singapore too. I am a big Japanese-Fanatic, not in the anime section but Japanese Pop Music. Perhaps, after the Korea Festival 2008, it will not be a long wait for the next Wave. (:


ANIMATOR

This Korea Festival 2008 has many FIRST TIMES in Singapore, apart from the K-Pop Concert, the Korean Film Festival has also encouraged some of the Best Korean Movies being screened first time in Singapore Cinema Complex.

There are many feedbacks from the audiences of the K-Pop Concert that they hope the Host and Hostress of the Concert can speak more in English Language because they felt neglected. Although there was a representative from Singapore Radio Station, Y.E.S FM93.3 DJ Tan Li Yi to host the event, she did not do a good job in balancing the speech in English and Korean. Many Singaporeans could not understand almost half of their speech. However, I think they had did a great job and she had tried her best because it was her first time staging it with Korean. (Can you imagine the fright?)
[Please refer to Korean wave in S’pore - Urban Wire Article]

Many of them are also quite disappointed with the amount of celebrities who came for the concert. I guess the limitation is due to the First Time, the Korean Celebrities are coming to Singapore for the First time, the sponsors and organiser may be afraid of the response.

Conclusion

To conclude my Reflection Report on the Korea Festival 2008, I will use this opportunity to HIGHLIGHT some opinion and suggestion for it.




  • I am really happy to get an opportunity to try on their Korean Traditional Dress - Han Bok. Actually that was my main intention when I decide to go for the Korean Flavour Fiesta. If I have a chance to travel to Korea, I will want to get a hand of one of the dress.

  • I strongly believe that the whole Korea Flavour Fiesta can be more interesting and more involving if they were to organise some Korean Traditional Games since there are still spaces around the Sky Park Amphithreate L3 at Vivo City. However, the Organiser might be worried about having too many activities happening at the same time, which will lead to difficulty in getting the crowd's attention back at the main stage.

  • They had done the right thing of deploying more Korean Staffs compared to mostly Singaporean because they had succeed in creating a Korean-Orientated Feel. However, having Singaporean is still essential for communication purposes.

  • I was able to put in a different viewpoint at the Korean-Pop Night as a Staff and not as a Spectacle. During the pre-event briefing, our Senior Instructor (Raymond) was telling us how the Koreans plan events. They are very detailed in what they are doing and they had meeting for the Korean-Pop Night Concert Plan Scale which lasted for long hours. It was his first time working with the Korean too. (We should learn from the Korean!)

  • I was also quite disappointed regarding the way the concert tickets are distributed where most of the cheering crowds came from the Terraces and Balconies seats, which were considered the behind seats. (What image will the Korean Stars get?)

  • The Korea Festival 2008's publicity effort was a huge success because I was able to read on their pre-event news and after-event news easily. Many promotion and Words-of-Mouth are spreaded throughout the Media and Online Forums too.

Overall, I can say that Korea Festival 2008 had used the Marketing Mix Tool effectively, especially on the Place, People, Programming, Promotion and Partnership. They are able to choose suitable venues for all their events and the staffs they deployed at the venues are customer-orientated. They had a range of programmes catering to different types of audiences and promotion efforts are sufficient.

(This is an video taken when I tried to wear on the Korean Traditional Dress - Han Bok)

It was really a waste that I wasn't be able to attend other Korea Festival 2008 events like Korean Film Festival, Korean Art Exhibition, etc. If not I would have more detailed Information and personal comments on the Festival.

However, I did enjoy myself through this Korea Festival 2008. There were many FIRST TIMES for me too. (:

References (APPENDIX)

For this Individual Report, I have used the following Websites and Information tools as my references.

Official Sites
1)Korea Festival 2008's Official Website
2))Uniquely Singapore - Korea Festival 2008


Media Articles (Promotional/Advertising Effort)


Official Korea Festival 2008's Brochure


9) 600 K-Pop Fans gathered at Airport & Bop to Korean Pop [CREDIT these articles info: Shinhwaism]